Support

ZenBuy.info · research only

Questions about the website or the iOS app? We do not publish a personal email address or phone number, and we do not collect contact details on this page.

If you have the iOS app (TestFlight or the App Store), send feedback through Apple’s TestFlight or App Store feedback for ZenBuy. Mention whether you were on the web or iOS app. Do not send brokerage passwords or account numbers — we cannot access trading accounts, and we do not need them.

Unlocking the website with your app purchase

One ZenBuy App Store purchase — lifetime or monthly — includes the full research desk on this website. Unlocked, you get 25 reports a day instead of the three a week the free tier allows, and the human check stops interrupting you.

It takes two steps, once, and the app step has to come first. Signing in on the website by itself proves who you are, not what you bought.

1. In the ZenBuy app on your iPhone: tap the globe in the top right, then Sign in with Apple. That ties your purchase to your Apple ID.
2. Here on the website: choose Unlock this site and sign in with the same Apple ID. The site unlocks on every device you sign in from.

Complimentary access

ZenBuy occasionally grants the unlocked site to an Apple ID directly — testers, reviewers, and people we have invited. If yours is one of them there is nothing to buy and no app step: choose Unlock this site, sign in with the Apple ID the access was granted on, and the site unlocks. It stays that way on every device you sign in from with that Apple ID.

If it does not unlock

• You signed in here but nothing changed. Step 1 has not been done, or it was done with a different Apple ID. The banner at the bottom of the site says which step is outstanding.
• You have two Apple IDs. Use Unlink in that banner to sign out, then sign in again with the Apple ID that made the purchase.
• New iPhone, or the app forgot the purchase. Use Restore purchases on the app’s unlock screen. Apple restores it at no charge, and the website follows.
• Refunds, receipts, and cancelling the monthly plan are handled by Apple, not by us — use Settings → your name → Subscriptions, or reportaproblem.apple.com.

Payment happens through the App Store only. Google Play and card payments are not available yet.

What ZenBuy is (and is not)

• Independent equity research to help you think before you trade.
• Not a brokerage, bank, or registered investment advisor.
• Not financial, tax, or legal advice. You decide what to do with the information.

Privacy

We do not have passwords or a personal research history. Operational caches expire on their own, and the free weekly allowance is enforced with abuse-prevention identifiers that expire about a week after your last report — see How the free limit recognises you. If you unlock, we store an opaque Apple subject identifier and your unlock record — see Unlocking with your Apple ID for exactly what that covers, and the Privacy Policy for the retention windows and who helps us run the service (Cloudflare, Finnhub, xAI, and Anthropic as a failover).